Business verification
Accurate legal-entity details, an identifiable website, authorized contacts, and appropriate supporting documentation establish the basis for a transparent business relationship.
Compliance Center
Trust, Compliance & Responsible Messaging
Responsible messaging begins with clear business identification, appropriate consumer consent, transparent communication practices, and accountability throughout the messaging ecosystem.
TextLattice recognizes the importance of customer verification, A2P 10DLC requirements, opt-out handling, data protection, and measures designed to discourage messaging abuse.
Our approach
Business Messaging & Responsible Connectivity
TextLattice Communications LLC focuses on business messaging solutions, SMS resale opportunities, and telecommunications connectivity partnerships.
We emphasize transparent business relationships, responsible messaging practices, customer verification, and compliance with applicable U.S. messaging requirements.
Our approach brings together business communication needs, messaging compliance considerations, and opportunities for collaboration with telecommunications providers and enterprise customers.
Business Inquiries & Data Privacy
TextLattice provides dedicated contact channels for businesses, telecommunications providers, and prospective partners.
Information submitted through our website is used to review inquiries, respond to requests, and evaluate potential business relationships. We value responsible data handling, transparency, and the protection of business contact information.
Learn More About Our Privacy Practices- Server-side inquiry validation
- Private JSON inquiry storage
- Dedicated business and provider contact channels
- Privacy acknowledgement separate from SMS marketing consent
Customer governance requirements
A framework for accountable messaging relationships.
These criteria guide the customer review and operating procedures to be established for a messaging service arrangement. They complement the server-side validation and private storage already used for website inquiries.
Consent and use case review
A customer review process should address the recipient opt-in path, recognizable sender identity, message purpose, program disclosures, and the scope of permission.
Provider requirements
Applicable brand and campaign registrations, approved use cases, and provider agreements define the permitted scope of a messaging arrangement. Requirements should be resolved through the appropriate authorized provider process.
Operational accountability
Customer operating procedures should address sender separation, effective STOP and HELP flows, complaint review, incident escalation, and responses to activity that does not meet requirements.
Consent, identity, and control
Every sender owns its responsibilities.
Each business is responsible for its authentic sender identity, appropriate disclosures, and records of recipient permission. Consent records should connect the actual business, message purpose, and recipient’s stated preferences. Impersonation, misleading use cases, unsolicited traffic, and evasion of provider review conflict with responsible messaging principles.
Effective opt-out handling, including STOP, and useful support information are essential elements of a messaging program. Recipient choices should be honored across the relevant systems and provider relationships. Website inquiry acknowledgement remains separate from consent to receive marketing texts.
Acceptable Use PolicyFurther reading
Policies and industry context.
Requirements depend on the provider, use case, and applicable rules. This general information complements the relevant service agreements and professional advice; registration and delivery outcomes remain subject to the applicable review and network conditions.