Terms of Service

1. Scope and business inquiries

The TextLattice website presents information about business messaging, SMS resale, A2P 10DLC considerations, API integration, and telecommunications partnerships. It provides dedicated channels for businesses and communications providers to discuss their requirements and potential commercial relationships.

Any commercial engagement requires a separate agreement that specifies its scope, operational responsibilities, applicable provider authorizations, and service conditions. A website description or inquiry is not an offer to activate a messaging service or a guarantee of registration approval, connectivity, delivery, pricing, or capacity.

2. Using the website

You may use this website to explore our business areas and submit legitimate business inquiries. You must have authority to provide information on behalf of an organization you represent. Please keep submitted information accurate and relevant.

You must not misuse the website, interfere with its operation, attempt unauthorized access, evade rate limits, submit malicious code, impersonate another person or organization, or upload unlawful or confidential third-party material. The Acceptable Use Policy explains these restrictions in more detail.

3. Inquiry submissions and correspondence

A successful form confirmation means an inquiry has been recorded for review. It does not establish a partnership, reseller appointment, customer account, service commitment, or contractual obligation to transact. Commercial commitments require an agreement accepted by authorized representatives.

Please do not submit sensitive identity records, credentials, payment information, or SMS recipient lists. We use inquiry information as described in our Privacy Policy. Your privacy acknowledgement is not consent to receive marketing texts.

Do not rely on an initial inquiry channel for confidential technical disclosures. If a discussion requires protected information, the parties should first agree on appropriate confidentiality and secure exchange arrangements.

4. Intellectual property

The TextLattice name, original website content, design, and brand assets are owned by TextLattice or used with appropriate permission. You may view the website and keep reasonable copies for internal evaluation. No broader license to our trademarks, software, or other intellectual property is granted.

You retain rights in the information you submit. You authorize us to use it only as reasonably necessary to process your inquiry, communicate with you, operate and protect the website, and meet applicable obligations.

5. External information and links

Messaging and registration information is general business context, not legal advice or a determination that a particular campaign is permitted. Requirements may vary by law, provider, use case, and destination, and may change. Businesses remain responsible for obtaining advice appropriate to their own operations.

Links to independent resources are provided for convenience. Third parties control their own websites, policies, and services. A link or reference does not imply an existing partnership, endorsement, or certification.

6. Website availability

We aim to keep website information accurate and useful and provide access on an "as available" basis. We may update content, refine solution descriptions, maintain forms, or restrict access when reasonably needed for security, maintenance, or operational reasons.

To the extent permitted by applicable law, we do not make implied warranties regarding the website's uninterrupted operation, completeness, merchantability, or fitness for a particular purpose. Nothing in these terms excludes a warranty that applicable law does not allow to be excluded.

7. Responsibility and mandatory rights

You are responsible for your use of the website and for the accuracy and lawful disclosure of information you submit. To the extent permitted by applicable law, TextLattice is not responsible for indirect or consequential losses arising from reliance on website information or an interruption of this website.

Nothing in these terms limits liability or rights that cannot lawfully be limited, including applicable mandatory consumer or privacy rights. The parties’ rights and available remedies are determined by applicable law.

If a concern arises, please contact us with enough detail to allow a review. This request to contact us does not restrict any right to seek a remedy otherwise available under applicable law.

8. Changes and contact

We may revise these terms as the website or our operations change. Revised terms will be posted with an updated effective date. A separate service agreement governs the commercial engagement it covers, together with the policies and conditions incorporated into that agreement.

Questions about these terms may be sent to TEXTLATTICE COMMUNICATIONS LLC at [email protected]. For provider or wholesale discussions, contact [email protected].